Information available from Ordsall Health Surgery under the Freedom of Information Act model publication scheme can be obtained from our Practice Manager.

All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Ordsall Health Surgery in the last financial year 2022-23 was £61,756 before tax and National Insurance. This is for 6 part time who worked in the practice for more than six months.

The doctors and staff are committed to providing a high quality medical service to our patients, and to treat all patients and visitors with respect and courtesy. We will endeavour to provide you with or direct you to such diagnostic, therapeutic and preventative services as will ensure the best outcome for your problems within the constraints of what is possible, reasonable and practicable.

We ask that patients and their families treat us with respect and courtesy. The practice has a policy of removing any patient from our list who is verbally or physically abusive towards staff or other patients.

All registered patients have the right to express a preference to receive services from a particular Doctor, either generally or in relation to any particular condition; such preferences will be recorded by the Practice.

The Practice will endeavor to comply with any reasonable preference, but need not do so if the preferred performer has reasonable grounds for refusing to provide services to the patient or if the performer does not routinely perform the services in question within the Practice.

You have the right to confidentiality under the Data Protection Act 1998 (DPA), the Human Rights Act 1998 and the common law duty of confidence (the Disability Discrimination and the Race Relations Acts may also apply).

• You also have the right to ask for a copy of all records about you (you may have to pay a fee)
• Your request must be made in writing to the organisation holding your information
• There may be a charge to have a printed copy of the information held about you
• We are required to respond to you within 21 days
• You will need to give adequate information (for example full name, address, date of birth NHS number etc.,)
• You will be required to provide id before any information is released to you.

Every UK resident has the right to be registered with a GP Practice.

• Use your NHS services wisely, if you have an appointment booked but then don’t need it or can’t make it, then please remember to contact the surgery and cancel it.
• Everyone will be treated with dignity and respect – patients and staff alike.
• If you change your address or telephone number, please inform your GP Practice so that they have accurate information if they need to contact you.

Ordsall Heath Surgery is proud to announce they have been awarded the prestigious Royal College of General Practitioners Practice Accreditation award. 

We are the first practice in Salford to have achieved the award and only 6 other practices in the UK have been awarded it.

Practices have 24 months to complete the process and once accredited retain the award for three years.  To achieve the award practices have to demonstrate that they meet 78 quality standards.  These standards cover a wide range of key areas in general practice, like addressing health inequalities, practice management, premises management, working as a team, being a learning organisation and supporting patients and carers.

The Practice Accreditation standards have been developed in partnership with the University of Manchester and in collaboration with the General Medical Council, Royal College of Nursing, Care Quality Commission, Department of Health, NHS Confederation Primary Care Trusts and Patient Participation Groups.  The rigorously tested framework enables practice teams to review and improve the quality of care they offer their patients.

Staff at Ordsall Health Surgery began their journey towards accreditation in September 2011 and completed it in October 2013. The process was lead by Dr Katharine Saxby the senior partner.  Her focus and enthusiasm was the driving force behind the award, ensuring the team worked together and that contributions from across the practice were on time.

Dr Katharine Saxby said: “We are delighted to receive this award. At Ordsall Health Surgery, the whole team strive to deliver high quality primary health care, and this award, just a year after moving to our new purpose-built surgery, is like the icing on the cake.  It is a fantastic achievement of the practice. We have worked exceedingly hard as a practice to develop and improve the services we offer and would like to thank all our staff and our patients for their help and contribution to this process.“

Summary Care Records on the NHS Digital website.

Your GP practice holds copies of your patient health record electronically and in paper format. Both contain the healthcare information about you that your GP needs including your medical history, medications, allergies, immunisations and vaccinations.

If you have previously registered with a different GP in England, upon registering at this practice your electronic health record will, where possible, be transferred automatically from your previous practice through the use of an NHS system called GP2GP.

Transferring Your Electronic Health Record leaflet

All practices, in line with government guidelines, have a Zero Tolerance to Violence policy available here. This means that any violent or abusive behaviour or perceived threatening behaviour, whether verbal or otherwise to staff or members of the public on practice premises will not be tolerated. We can refuse to provide a service, report the incident to the Police and request that the patient and their family be removed from their Practice list.

Please follow this link to understand why this policy is required.